Privacy Policy

KIBA is operated as an SMS and iMessage coaching service. For any privacy question or request, contact support@usekiba.ai.

You give us most of this directly, during signup or in conversation:

• Your name and mobile phone number.
• Your city or timezone, so messages arrive at a sensible local hour.
• Your goals, why they matter to you, and the plan you agree to.
• Background you share during intake — what you have struggled with, what tends to derail you, and how you want to be spoken to.
• The content of the messages you exchange with KIBA, including photos you send as proof.
• Records of your progress: tasks, completions, streaks and scores.

We also record technical information needed to deliver messages, such as delivery status and timestamps.

We do not collect your location, your health app data, or your contacts.

• To deliver the coaching service: daily check-ins, reminders you ask for, and replies to your messages.
• To remember your goals and history, so KIBA does not ask you the same thing twice.
• To process your subscription.

We do not use your information to build advertising profiles.

We use a small number of service providers, and only to run the service:

• Anthropic — the content of your conversation is sent to Anthropic's AI models to generate KIBA's replies. This is core to how the product works.
• Linq and Twilio — to deliver messages to your phone over iMessage and SMS.
• Stripe — to process payments. Card details are entered directly with Stripe and never reach our servers; we store only the identifiers Stripe gives us.
• Render — hosting and database infrastructure for the service itself.
• Vercel — hosts the signup pages and records basic, cookieless page analytics.
• Upstash — holds a short-lived cache of your recent messages so KIBA can follow the conversation.
• Google — our outgoing email runs on Google's mail service. This carries safety alerts to a coach, which include your name, your phone number and a short excerpt of the message that triggered the alert.

We may disclose information if required by law, or where we believe in good faith that someone is at risk of serious harm.

• Message frequency. KIBA sends a daily check-in at a time you choose, any reminders you specifically ask for, and replies to messages you send. Message frequency varies.
• Message and data rates may apply.
• Your mobile number is never shared. We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for marketing purposes. Mobile opt-in data is never shared with anyone.
• Stopping and getting help. Reply STOP to any message to unsubscribe immediately, or HELP for support. Full detail is in our SMS Terms at https://onboarding.usekiba.ai/sms-terms.

KIBA is a coaching service, not a medical or crisis service. If a conversation suggests you may be at risk, we may flag it for human review so someone can respond. KIBA is not a substitute for professional help.

We keep your information while your account is active, so KIBA can remember you between conversations. If you ask us to delete your account, we remove your profile, your conversation history and your uploaded photos.

• Stop messages at any time by replying STOP to any message. You will be unsubscribed immediately and receive one confirmation. Reply START to resume.
• Request a copy of your data, or its deletion, by emailing support@usekiba.ai.

Data is transmitted over encrypted connections and stored on managed infrastructure with restricted access. No system is perfectly secure, and we cannot guarantee absolute security.

KIBA is intended for adults. It is not directed at children, and we do not knowingly collect information from anyone under 18.

If this policy changes materially we will update the date at the top of this page.

support@usekiba.ai